Pre-Paid Service & Support Plans
The GADDIS Group philosophy of technical service and support is based on Flexibility, Availability and Accessibility.
You choose the support program that best fit your needs. We will tailor a service and support plan in response to your objectives. Examples of what plan time can be used for includes: Network Administration or Trouble-Shooting, Dial In/Out Using Remote Access Service, Server Backup Errors, Hardware and/or Software Installation, Preventive Maintenance, Problems Printing or Finding Files and Testing Remotely.
We can have solutions and resources available to you around the clock. Our support staff will take your calls and find the answers or the resources necessary to provide proper service.
Access to knowledge is important to quality service. Our knowledgeable team is accessible to your service requests. *Please Note: GADDIS Group reserves the right to determine the response time for each call placed. Downed network calls will GENERALLY take priority over other calls for obvious reasons.
Our Telephone Plans are designed to provide you with periodic on-demand Technical Support at a reduced rate compared to the more costly on-site technician service/support fees.
When each call duration is 30-minutes or less, the remote plans will cover the call up to the limit of the remote plan. When any call exceeds the 30-minute time limit, the time may either be billed directly or credited to the On-Site Technician Plan depending on the plan you have purchased.
Small Business Plans - click here
Home Office Plans - click here